Advanced Operations Management

In the fast changing business and financial markets, the role ofoperations manager is crucially important to anyorganisation. As automated processes increase andsettlement cycles shorten, the demands on operations managers toembrace change and to become cost effective contributors to thebottom line increases. This book follows on from Fundamentals of Global OperationsManagement, 2e (0470026537). Author David Loaderexplores the challenges of being a good supervisor and manager inan environment of constant change, variable workloads and pressureto deliver quality services cost-effectively. He covers the keyaspects of the role, which include managing risk, people andclients.